Troubleshooting and limits
When something does not work, start here: find the symptom that matches yours, or search this page for the exact message you saw. If you are still stuck, write to hello@brokenrubik.co.
Limits at a glance
| What | Limit |
|---|---|
| Blogs per account | Set by your license, one by default |
| Blog Name, Title | 100 characters |
| Blog Description | 300 characters |
| Blog META Keywords | 300 characters |
| Page Size | 3 to 50 posts per page |
| Post Title | 100 characters |
| Post Intro Description | 1000 characters |
| Post Content | 1,000,000 characters |
| Post Meta Title | 100 characters |
| Post Meta Keywords | 300 characters |
| Category Name | 100 characters |
| Category Description | 300 characters |
| Tag Name | 100 characters |
| Author First Name, Last Name | 30 characters each |
| Author Bio | 1000 characters |
| Campaign Title | 100 characters |
| Reply First Name, Last Name | 50 characters each |
| Reply text | 1000 characters |
| Any path or URL field | 100 characters, lowercase letters, numbers and hyphens |
| Image uploads | JPG or PNG, 5 MB |
| Attachments | Any type, 100 MB per file |
| Related items search results | 10 matches |
| Posts in the sitemap | 4000 per blog |
| Campaigns shown per page | 1 |
| Replies per comment | 1 |
Something is not showing on the site
The blog does not appear at all. Check that the blog is not set to Inactive and that the current domain is in the blog's Domains list. If both look right, contact us: connecting Yello! to your website is done on our side.
A post is missing. The post is Inactive, its Publish Date is in the future, or it has a Required Access Level and you are not logged in as a matching customer. Use the Published filter in the post list to find scheduled and inactive posts.
A scheduled post went live at the wrong hour. The company time zone offset is stale. BrokenRubik keeps it current with a daily job — contact us and we will fix it. See Installation and updates.
Comments do not appear. In Blog Settings, Post Comment available must be on, and the post must not have Disallow Comments. New comments are unpublished until you untick Inactive on them.
The comment form works but nobody gets an email. The blog needs addresses in Email(s) Notification for New Comment. If they are set and emails still do not arrive, contact us: the email sender is configured on our side.
A campaign does not show. Check the date window, and that the campaign targets this page: Show in blog list for list pages, Show in all posts or a post selection for post pages. Only one campaign shows per page, so another campaign may be winning.
A related product is missing from the search. The search matches the start of the item name, display name or caption, returns ten results, and only lists items that are active and displayed on the website. Type more of the name.
"Don't show in Homepage" does nothing. That checkbox is saved but not used by the current site templates.
Messages the dashboard can show
Search this table for the exact text you saw:
| Message | What it means and what to do |
|---|---|
| Blog limit exceeded | You have reached the number of blogs your license allows. Inactive blogs count too. Contact us to raise the limit. |
| The image folder name "…" is already in use by another blog. Please choose a different name. | Another blog has the same Image Path. Pick a different name in Blog Settings. |
| At least one domain is required | Add a domain in Blog Settings. If the domain list is empty, no website has a shopping domain yet — contact us and we will sort it out. |
| Live preview domain is required | Pick a domain in Live Preview Domains. |
| Path can only contain lowercase letters, numbers, and hyphens | The path was generated from a name with punctuation or accents. Edit it by hand. In the Blog Settings form the message names the field: "Blog Path…", "Category Path…", "Tag Path…" or "Image path…". |
| File size exceeds the maximum limit of 5MB. | The image is too large. Resize or compress it, then upload again. |
| File "name" exceeds the 100MB limit | The attachment is too large. This is checked in the dashboard before the upload starts. |
| File size exceeds the maximum limit of 100MB. | The server refused the attachment for size. Use a smaller file. |
| Please select the blog this post belongs to first. | The selected blog has no image folder yet. Save Blog Settings once, then upload again. |
| The images folder for this blog (id N) is not accessible with your role. | Your user cannot see the blog's image folder. Contact us so we can fix the permissions. |
| Couldn't upload file: name | The upload failed for another reason. Try again; if it keeps happening, contact us. |
| Save the post first to add attachments | Attachments need a saved post. Click Save, then upload. |
| Invalid hex color. Use format: #RGB or #RRGGBB (e.g., #007bff) | The attachment link colour must look like #007bff. |
| You must select at least one post or enable "Show in blog list" or "Show in all posts" | A campaign needs somewhere to show. Pick posts or tick one of those boxes. |
| If you add a banner, you must add a link to it | Each campaign banner needs both an image and a URL. |
| We couldn't delete this post. | Another record still references the post. Mark it Inactive instead, or contact us. |
| Error loading post / Error loading campaign | The record no longer exists or your user cannot read it. Go back to the list. |
| Error generating live preview | The preview could not be saved. Save the post and try again. |
| Limited Mobile Functionality | The dashboard needs a desktop browser. |
| Are you sure you want to leave this page? | You have unsaved changes. Choose Stay and save, or Leave to discard them. |
| Unexpected Error | Something failed on the server. Retry; if it persists, contact us — we can check what happened on our side. |
Messages visitors can see
| Message | Meaning |
|---|---|
| Post was not found / Post does not exist or was deleted. | The post is missing, inactive, scheduled or restricted for this visitor. |
| Your comment has been successfully sent and will be displayed here once approved. | The comment is waiting for review in the dashboard. |
| … is required. / … is not valid. | A comment form field is empty or, for Email and Website, malformed. |
| An error occurred, please try again. | The comment could not be saved. Usually a temporary problem. |
Things the dashboard does not check for you
- Uniqueness of paths. Blog, post, category, tag and author paths are not checked for duplicates. Duplicates make one of the two unreachable on the site.
- Author renames. Existing posts may keep the original author name in their byline.
- Removed categories. A removed category still attached to visible posts keeps showing on the site.
- Inactive campaigns. The site ignores the campaign Inactive checkbox; use the End Date.
- Editor content. Anything pasted into Source mode or HTML embed is rendered as is on the site.
Getting help
Write to hello@brokenrubik.co and include:
- the blog name,
- the post or record involved,
- the exact message you saw,
- the time it happened.
With those four things we can usually find the cause quickly. The server-side details are only visible to the BrokenRubik team, so you do not need to collect any logs yourself.